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I have read and accept the privacy policy.
Your personal data will be processed by ZITRO IP SARL with the purpose of testing the activity of the "Let’s Win Up!" application, based on the express consent granted. Your data will not be disclosed to third parties, unless you give your consent for it. You can revoke at any time the consent granted, as well as exercise your rights recognized in the data protection regulations, following the procedure indicated in the Privacy Policy. To access additional information about the processing of your data, you can consult our Privacy Policy.

About Let’s WinUp!!

Who we are?

Win Up Casino is the new social casino for Android and iOS from ZITRO, having come a long way since their Facebook and mobile video-bingo games, and taking a step further by delivering a completely new experience including video slot games and many new features.

Is my data confidential?

Yes. You can access the following link to read up on our Privacy Policy.

fun free games

Sign- up

How do I create an account?

You can download the app on your smartphone or tablet. If you own and Android phone, you can do so via the Play Store where apps are downloaded from. If you have an Apple device, you can do so via the Apple Store.

Android: link
iOS: link

You can sign up via the app anonymously or by syncing your account to your Facebook profile. We recommend you use the latter method in order to access your account from any device and so as to keep your achievements, credits and completed levels in the event that you replace, lose or damage your current device.

What are the sign-up requirements?

The Let’s WinUp!! app is intended exclusively for people aged 18 and over, or of legal age according to your local jurisdiction.

Why do we advise connecting with your Facebook account?

Connecting via your Facebook account is the fastest and easiest way to sign up. You’ll also be able to enjoy the social aspect of the Let’s WinUp! application by sharing moments on Facebook and having fun with your friends, as well as being able to send and receive gift so that you can obtain more credits to continue playing and enjoying other functions you wouldn’t have access to otherwise.

Lastly, we remind you that if you connect to your Facebook account, you will be able to retrieve your user account and your credits, game history, achievements and unlocked levels and games in case of your device being lost or broken.

This will also allow you to have the same user account active on several devices at once to enjoy Let’s WinUp! whenever you feel like!

Can I transfer credits between different account or combine them?

Unfortunately, due to technical reasons it is not possible to transfer credits to another user account or combine them.

Shop

Shop Currency and Virtual Good types

You can access the shop from various places in our App. You can buy 5 different kinds of virtual goods, bundled or separately, in the Let’s WinUp! app:

  • Credits: The App’s virtual currency that allows playing the games.
  • Tickets: A virtual good that is not used for playing but to obtain new app functions, unlock games or customise your avatar.
  • Power-Ups: These enhance your gameplay experience for a limited period of time (30 minutes)
  • Avatars: These are some characters from our Casino that you can use as your profile picture.

In the Let’s WinUp! shop you’ll be able to acquire the previous items when purchasing:

  • Power-Ups: You can buy the Power-Up that best suits your needs separately. You can use it right away or save it for later.
  • Packs: The number of credits, Tickets and VIP Points varies depending on the price of the pack.

Platform purchase errors

Purchases made in any of the apps from the Google Play or Apple Store catalogues are managed exclusively by said platforms, so Let’s WinUp! doesn’t partake in the purchase process.
You must contact the platform directly via the help section in order to process your claim or questions.
Below are links to the help pages for both platforms:

I am playing with real money?

Use of the application offered by Let’s WinUp! is free and is intended solely for the entertainment of its users. However, users who wish to do so may optionally choose to acquire virtual currency via the payment gateways to expand game time and levels.

Under no circumstance is it possible to make cash withdrawals or to redeem any sort of physical goods or prizes derived from game activity within the application.

User area (Lobby)

World access

When you access the application you’ll be able to choose between several types of games grouped under 2 different worlds.

  • Video-bingo Games
  • Slots

User avatar

Pressing on your user avatar will bring up your user image along with the game level as well as detailed information regarding your available tickets, credits and Power-Ups. In the user area you may customise your own avatar at your discretion.

You can choose your user name by clicking on your default avatar name. (Once you’ve chosen a name you won’t be able to change it again for 10 days).

By spending tickets you can configure your avatar as you wish, customise it or add a border of your choice to your photo. The amount of tickets necessary for each option is displayed below the image.

In order to so, click the image icon located in the upper right corner to choose from the following options:

  • Choose characters
  • Customise
  • Avatar border

User level

Your user level appears in the circle to the right of your avatar image upon accessing the main lobby. Upon clicking, a bar will be displayed showing the remaining points needed in order to level up as well as the current level’s completion percentage.

Lower bar

Accessing the lobby via the app’s bottom bar will display a series of icons representing the following:

  • Credits
  • Tickets
  • Power-Ups
  • Friend area
  • Events

Menu

To access the Main Menu, simply press on the click on the hamburger menu icon at the top right corner of the screen for a drop-down menu containing the following options:

Connect with Facebook

You can link your account to Facebook at any time by clicking on the Facebook icon.

Back to Lobby

You can return to the home screen by pressing on this tab.

Daily Bonus (Win Ball)

To obtain the daily bonus you must access this tab and try your luck each day. In case you forgot to try today, we’ll remind you!

Shop

You can access the various offers on Power-Ups, Packs and Megapacks currently available.

Inventory

You can check your currently available Power-Ups from this tab.

Events

You can access all the information regarding upcoming events so you don’t out.

Options

When you open the right drop-down Menu from within one of the worlds, the first available option will be the help section.

You can access the game Settings at any time by pressing the hamburger menu button at the top-right corner of the screen. Once pressed, a drop-down menu will display the following SETTINGS:

Sound (on/off)

You can toggle the application’s sound by pressing the ON/OFF button. Once pressed, the application will restart.

Music (on/off)

You can toggle the application’s music by pressing the ON/OFF button. Once pressed, the application will restart.

Privacy (on/off)

You can toggle the application’s privacy by pressing the ON/OFF button. We remind you that.

Notifications (on/off)

You can toggle the application’s notifications by pressing the ON/OFF button. We remind you that leaving app notifications on is the best way to stay updated about Let’s WinUp! special deals and events.

Language

You can choose the display language by pressing on the “LANGUAGE” tab on the Menu bar. You can choose between English, Spanish and Portuguese from the pop-up menu. Once the language has been chosen, press the OK button and the application will restart in the selected language. It is not possible to change the application language during gameplay. You will have to exit the game in order to do so.

Support (customer service)

You can contact our Customer Support service from the Support Tab. Upon pressing, a pop-up form will appear for you to fill out in order to get in touch with us.

Power-ups (Cocktails)

What are they?

Power-Ups are essentially wild cards that enhance your gameplay experience for a limited period of time (30 minutes) They take on the form of cocktails.

Types of Power-Ups

Power-Ups are sorted depending on the world where you’re able to use them:

  • Generic: Can be used in any world
  • Slots: Can only be used in Slots games
  • Video-bingo: Can only be used in Video-bingo Games

Additionally, some are based on rarity:

  • Common
  • Uncommon
  • Rare
  • Epic

The more rare, the harder to find.

Check them out! Full list

You can toggle the application’s privacy by pressing the ON/OFF button. We remind you that.

When can I use them?

Power-Ups can be used when you want or may be saved for later on. You can also play them again should you have 4 Power-Ups in your inventory matching the one you obtained. If you choose this option, all 5 items are exchanged for an extra roll.

How to obtain them?

To obtain a Power-Up you must play a mini-game found on the row of buttons from the Lobby and Worlds or by purchasing them from the shop. You can also obtain Power-Ups from the gifts your friends send you.

How are the activated and how long do they last?

Upon activating a Power-Up you will be returned to the previous screen and shown the remaining time to enjoy its effects. Power-Ups last 30 minutes from activation and cannot be stopped, so if you leave Let’s WinUp! and the time expires, the Power-Up will no longer be active and you will have wasted its benefits.

Can I use several Power-Ups at once?

No, you cannot. Should you decide to activate a cocktail whilst another is in use, a warning pop-up will be displayed. If you accept the warning, you will lose the active cocktail and the new one will come into effect.

Inventory

Your inventory stores all the Power-Ups you have chosen to save for later. You can access the inventory from anywhere in the App via the options tab. You can store up to 30 Power-Ups. Cocktails are sorted by arrival order and are combined into stacks when of the same kind. If you press on each cocktail you can read up on the Power-Ups’ effect.

Levels

How do I know what my current level is?

Your user level appears in the circle to the right of your avatar image upon accessing the main lobby. When you access your profile, a bar will be displayed showing the remaining points needed in order to level up as well as the current level’s completion percentage.

What are XP Points?

XP stands for Experience Points. You earn 1 XP for each credit you spend in Let’s WinUp!

How do I level up?

As you play games, your XP points bar will gradually fill up. The more you play, the faster you’ll level up.

What are levels good for?

The more you level up, the higher your wager can be. You’ll earn a reward Voucher when you level up as well as a variable amount of Tickets and VIP Points. You can also earn Power-Ups or free spins to try the games in other worlds. (For instance, if you’re playing slots, you’ll get free spins for games.)

Events

What are Events?

Events consist in participating alongside other App users in a specific game for a chance to win a community prize and earn more credits. The event which you take part in will depend on your current level. The higher your user level, the better the prizes you can opt into.

What are the participation requirements?

There are two requirements in order to take part in specific events:

  • A minimum wager
  • Unlocking the game matching the event.

What kind of Events are there?

There’s one event available now, with lots more coming soon:

  1. Aircash: This event appears randomly for all betting players in the game. There are 4 available prizes (Red, Blue, Green and Yellow in descending order) and there can be several winners. The prize value depends on your user level. You’ll spot an airplane flying around the screen. If you’re lucky enough, a hat will appear in the centre of the screen and you’ll receive a prize depending on the colour of the ball which is drawn. Depending on the type of wager you make you’ll get a chance at different prizes.

How do I access the Events?

You can access the events from various locations:

  • Lobby: From the Events section on the left side of the screen. A fold-out area shows all current event types and what games are available for each of them.
  • Drop-down menu: By selecting the last item on the Drop-down menu that appears when pressing on the hamburger menu icon located at the top-right corner of the screen.
  • Access via the Worlds: at the top of the screen there is a carousel displaying the 3 types of Events. Selecting each of them will allow you to see which games the event will take place in and the remaining time until start.

Where can I see the Event information?

Upon pressing on the game with an event, a pop-up appears displaying:

  • Name of Active Event as per your game level. The game name depends on its size. For example, Aircash (XS, S, M, L or XL). The event which you take part in will depend on your current level.
  • Obtainable prize value with visible wagers
  • Arrows that allow scrolling through the event’s levels.
  • Game access buttons:
    1. Maximum Prize Wager = access to all prizes
    2. Medium Wager = access to fewer prizes
    3. Low Wager = access to one or two prizes

When is an event size (XS, S, M, L, XL) unlocked?

Upon levelling up and obtaining a new wager that grants access to a new size. When this occurs, a “new prizes” event pop-up will be shown for the tier you have accessed.

What happens if I access and event but don’t play?

If “1 minute” of inactivity has transpired whilst inside the Event, you will be sent back to the corresponding world and will cease to take part in the Event.

Friend area & Leaderboard

What is it?

To access the friend area you must previously log into your Facebook account. You can find it next to the game clock. In the Friend Area you can send gifts, send game invites and check Leaderboard standings.

What is the Leaderboard?

Upon pressing the friends icon you can check how many friends are currently playing Let’s WinUp! and a leaderboard from which you can check how you rank with your friends according to level, credits and Status (obtained in the last 24 hours) within the application. You can also see all of your friends currently playing in the application.

How do I send gifts?

In order to send gifts to your friends from within Let’s WinUp!, follow the instructions you will see in the application, pressing the green INVITE button to the left of the pop-out that appears. Two options will appear at the header of the new screen. SEND (for gifts) and INVITE (to invite friends to play in the application). Choose SEND and your friends list will be shown so you can send gifts.

You can also send gifts directly by pressing on their profile picture from the Leaderboard. A pop-up will appear with two options:

  • See friend’s profile: This option will display detailed information about your friend (avatar, credits owned, tickets, etc)
  • Send them a gift.

How do I invite friends?

In order to invite friends to play Let’s WinUp!, follow the instructions you will see in the application, pressing the green INVITE button to the left of the pop-out that appears. A list of your Facebook contacts will be displayed and you’ll be able to select which friends you wish to invite to join the game. You may only send one invite per friend every XXX hours. You will earn XXX credits for each friend that joins Let’s WinUp!

What other options are available?

You can also send gifts directly by pressing on their profile picture from the Leaderboard. A pop-up will appear with two options:

  • See friend’s profile: This option will display detailed information about your friend (avatar, credits owned, tickets, etc)
  • Send them a gift.

Finally, you can also report a friend’s user name in case you consider it offensive or inappropriate by using the REPORT button.

Gift Area

What is the Gift Area?

It’s an area inside the app which allows for the exchanging of gifts with your friends. In order to use it you’ll need to log in using Facebook first. If you’re not logged into Facebook you may do so by pressing on the CONTINUE WITH FACEBOOK button, it’ll only take a moment!

Are there different types of gifts?

Yes, there are! There are 2 types of gifts:

  • Normal: (Yellow in colour) Contains tickets.
  • Special: (Red in colour) Contains 2 or 3 of the following: tickets, credits, Power-Ups, avatars, borders or WinBall Voucher or WinBall Star spins.

If you’re lucky, you may win several prizes. Gifts may consist of:

  • Credits
  • Power-Ups
  • Avatars/Borders

How do I accept gifts?

Once you access the gifts area you will see:

You can also send gifts directly by pressing on their profile picture from the Leaderboard. A pop-up will appear with two options:

  • Gifts pending collection as well as accepted by your friends. To collect, all you have to do is press on them. You can which who sent you each gift.
  • Special gifts: accessed via the icon located on the upper-right corner of the screen.Once you have collected your gifts, a detailed summary will be shown. When accepting each gift you can also send one back to your friend directly.

Each time you open a gift you’ll have to wait a certain amount of time before opening the next one.

Is there a limit to how many gift I can open?

Yes, there is a limit to how many gifts you may open, but don’t worry! As your STATUS LEVEL improves, you’ll be able to open more and more gifts.  When you begin playing your limit will be 5 gifts every 2 hours. Once you have claimed them all a timer will start counting down, indicating the remaining time until you may open the next batch of gifts.

How can I open more gifts?

By means of a small purchase, you will gain the ability to open all your gifts at once (up to 60 in one go)

How do I send gifts?

In order to send gifts to your friends from within Let’s WinUp!, follow the instructions you will see in the application, pressing the green INVITE button to the left of the pop-out that appears. Two options will appear at the header of the new screen. SEND (for gifts) and INVITE (to invite friends to play in the application). Choose SEND and your friends list will be shown so you can send gifts.

Is there a limit to how many gift I can send?

Yes, there is a limit to how many gifts you may send, but don’t worry! As your STATUS LEVEL improves, you’ll be able to send more and more gifts.

Vouchers

Neon & Cocktail

At Neon&Cocktail we offer Cocktails and Credits every 4 hours. Our cocktails grant you various benefits during your play sessions. Each cocktail features a rarity indicator. The rarer the cocktail, the better its benefits! Tap on “mix” to claim one. Enjoy your cocktail or store it in your inventory.

Special Prizes

What is the Jackpot?

The Pooled prize is a community prize shared across several video-bingo games at once. The Pooled prize increases proportionally to the amount of wagers placed in the games that feature it.

How can I claim the Pooled prize?

To win the Pooled prize you must get obtain a bingo within the first 30 balls of the base game, but watch out! some games feature grids of up to 33 balls, so it may be possible to have won a Bingo prize without using an extra ball but not the Pooled prize. In case of doubt you can take a screenshot at the end of the game and send it to [email protected] and we’ll help with your questions.

Prizes granted at random

Remember that in games of chance, it’s all a matter of luck and prizes are granted in such a way that no single user is able to arbitrarily benefit from or control them. It is for this reason that prizes are handed out randomly, and so sometimes you win and others, you lose. We understand that a bad streak can be frustrating, but luck is ever-changing, and a player who loses today may win the Pooled prize tomorrow. We wish you the best of luck during your game sessions!

Technical Issues

App download error

Unfortunately, if you tried downloading the application and received a message saying your device isn’t compatible, it means that it doesn’t meet the minimum requirements in order to run the application properly and therefore won’t allow it.

What are the requirements for my Android device?

In order for our application to run correctly on your device, it must meet the following minimum requirements:

  • RAM: at least 1 Gb or more
  • Android version: 4.1 or higher
  • Screen resolution: adaptative landscape screen
  • Available space to install the app: around 280Mb if you wish to install all currently available games.

How do I take a screenshot on my Android device?

Below is a link to a video showing a simple method for taking screen captures on Android phones and tablets.

If the app doesn’t function correctly on my Android device, should I clean my device’s cache?

In the event that Let’s WinUp! does not function correctly on your smartphone or tablet due to it being slightly outdated, low on memory or a slow Internet connection, here is a link that shows an easy way to clean your Android device cache.

How do I update the application on my Android device?

To configure Let’s WinUp! updates, follow these steps:

  1. Open the Google Play Store app.
  2. Tap on My apps and games.
  3. Choose the app you wish to update.
  4. Tap on More.
  5. Mark the check-box next to the “update automatically” setting.

The app will now update automatically as updates become available. To disable automatic updates, simply uncheck the box.

What are the requirements for my iOS device?

In order for our application to run correctly on your device, it must meet the following minimum requirements:

  • RAM: at least 1Gb or more
  • iOS version: 7 or higher
  • Screen resolution: adaptative landscape design
  • Available space to install the app: around 280Mb if you wish to install all currently available games.

How do I take a screenshot on my iOS device?

Below is a link to a video showing a simple method for taking screen captures on iPods, iPhones and iPads.

If the app doesn’t function correctly on my iOS device, should I clean my device’s cache?

In the event that Let’s WinUp! does not function correctly on your smartphone or tablet due to it being slightly outdated, low on memory or a slow Internet connection, here is a link that shows an easy way to clean your iOS device cache.

How do I update the application on my iOS device?

To configure Let’s WinUp! updates, follow these steps:

  1. Open the App Store. If prompted, input your Apple ID and password and then tap on Sign In.
  2. Tap on Updates. The available updates will appear in the red notification badge on the button.
  3. Search for Let’s WinUp! Tap on Update.

Game Incidents

Is it possible to resume a game session after being disconnected for some reason?

Yes, as long as the disconnect time doesn’t exceed 7 days or more.

What is the maximum inactivity time-out for the Let’s WinUp! app before disconnection?

If you’re not active on Let’s WinUp! for a period of XXX hours or more, you will automatically be disconnected from the game. You’ll be able to resume the game right where you left it if you do so within the next 24 hours. After that time elapses, you will be unable to resume your game session.

Slots

What are the slots?

Slots are one of the most popular and widespread Casino-style games. They are games of chance based on obtaining the best combination of symbols from the spinning reels. The number of reels varies from 3 to 4 rows depending on the game and vary according to their theme.
The better the combination, the bigger the prize won. The winning combinations are defined in each game’s prize table.

Tutorial

Although the rules for slot machines follow certain basic patterns applicable to all games, they also have specific sets of rules that apply to each of them.

Upon accessing each game by pressing on the tab situated on the top right corner of the screen, a drop-down menu will appear, the first item of which is HELP. By pressing this you’ll be able to access additional information regarding the specific rules applicable to that game in a visual and clear format.

Wager

There is a minimum and maximum wager for each spin, so your wager should be an amount befitting this range.

Should you decide to bet the maximum amount, the word MAX will appear above the wager button.
The most significant differences between high and lower wagers consists in the number of rows that are bet on for each spin.

With a minimum bet you’d be covering a single row and you have a lesser chance at obtaining a winning combination. The higher your bet, the more rows you’ll cover and so the probabilities of winning a prize also increases.

Game Rules

In general, the slot machines follow the same rules of any machines one would find in bars or casinos. Winnings are determined by obtaining various combinations of special symbols on the reels you see on screen.

Before spinning the reels, you can choose the number of paid rows you wish to play. For each row you’ll have to pay more money, but your chance at prizes also increases. Remember, the more lines you play, the close you’ll be to winning events.

Press the game button to spin the reels and wait for them to stop. The prizes depend on the combinations you get during gameplay.

What are the pay rows?

Each slot features one or more pay rows that are associated to a prize should that row yield a winning combination. The number of active pay rows for each spin is determined by the amount wagered for that instance. They are used to place several bets at once for each spin, therefore increasing your chance at a prize.

What is the Bonus?

It’s an extra feature particular to the slots, consisting in a prize obtained by matching the reel symbols in a certain way. Each type of slot offers a bonus depending on specific symbols, so we recommend checking out the help section for the game you choose to play.

What are Free Spins?

Like the name suggests, these are spins that are free of charge. When you get a specific symbol combination, the slot machine grants a prize in form of free spins. These are used to spin the reels free of charge, and to earn extra prizes. These spins are made automatically and the remaining number of spins is shown at the bottom-right corner.

What are multipliers and Scatters?

They are a special type of bonus that appears in some winning rows that multiply the prize you get. Typically, the multiplier values are indicated by an X followed by their multiplication factor. Thus, X2 doubles the prize, X3 triples it, and so on.

Pay table

All of the Let’s WinUp! slots feature a pay table that shows the associated prizes for each of the symbol combinations. We recommend you check out the pay table before starting a game and get to know the highest-paying combinations.

Video-Bingo

What is video-bingo?

Video-bingo is basically a slots game that uses bingo math. A game of video-bingo is divided into two halves: the Base game and the Extra Balls game. The Extra Balls Game is an extended play at the end of the Base game, and is optional on the player’s part: you decide whether you want to continue the match, and may cancel at any time. Playing with Extra Balls allows you to opt for better prizes.

Tutorial

We have a video tutorial to help you immediately grasp the game mechanics in the easiest way possible. Don’t miss it!

What are the minimum and maximum wagers available?

The minimum and maximum wagers are configurable from the push-button panel, from the “Bet” field. Depending on the level you’ve reached, you’ll be able to place higher bets.

What are the Auto and Play buttons for?

The “Play” button is used to start a single game, while the “Auto” button (hold down the button to change it to Auto) plays through games automatically until a chance at Extra Balls arises, where you regain control of the game and choose whether or not to continue.

When you’re in Extra Game mode, the play icon will change to in order to purchase more balls. You can also purchase extra balls by pressing directly on the ball slots in the centre of the screen.

While in Extra Game mode, the JerryBoost icon will disappear and the quit game icon will appear should you wish to quit without buying extra balls.

How do I know if I’m close to winning a prize?

When you’re close to completing a shape, the associated card will be highlighted and display the missing number needed to win the prize.

What does the blinking number on the cards with a potential prize indicate?

During the Extra Balls Game, when there’s a chance of completing more than one shape, a blinking number will appear indicating the potential prize on the square that would yield a better prize, should it get marked.

Where do I check my winnings?

Your winnings appear in the “Earned” field located at the bottom-centre of the screen, which shows your total winnings for your current game session.

Can I purchase credits during a match?

Your account balance is updated in real time regardless of how far along you are in a game. Therefore, it is possible to purchase credits at any time during the game.

What are the Extra Balls?

When the initial ball lottery ends, the game may offer you the chance to purchase Extra Balls. In this mode you may pay an additional amount for each Extra Ball, therefore opting for better prizes. The price of the Extra Ball changes depending on what prize you’re opting for.
Remember that when you’re in Extra Game mode, the play icon will change to in order to purchase more balls. You can also purchase extra balls by pressing directly on the ball slots in the centre of the screen.

What is the Z-Ball for?

The Z-Ball allows you to choose a number from your active cards. In the event that you don’t select a number, the game will automatically choose the one that yields the best possible prize.

When can I play a Bonus round?

In order to access the Bonus screen you have to complete the Pay Table shape that triggers it. Should you complete more than one Bonus shape in the same game, you’ll play a single Bonus round but the prize will be multiplied by the Bonus number you have obtained.

What is the Bonus round?

The Bonus round is an extra screen featuring a different mini-game depending on the game being played where you can win extra prizes to increase your winnings.

What are the shapes in the Prize Zone?

You can access the pay table by pressing the PAY TABLE button during gameplay.

The winning shapes and each one’s value in credits is shown on the pay table. The amounts vary according to the selected Wager.

According to the game’s rules, a lesser prize will be dispensed as long as it isn’t part of a better prize that has already been paid out.

For example, if you win a single row and a 2-row prize, you’ll only collect the second one since the first is included in the former.

Where can I check the prizes I win?

The shapes and prizes earned during gameplay are shown in the Pay Table, highlighted by a distinct colour. In any case, your winnings for each game session appears updated in real time in the “Winnings” field, located at the bottom of the screen. The Pay Table can be unfolded by dragging the tab at the top of the screen downwards.